Private Airport Transportation: Cancun Airport to Secrets The Vine Cancun

About 20-25 minutes, roughly 17 km (10.6 miles) to Km 14.5 of the Hotel Zone. Travel time can vary with traffic on the highway and along Blvd. Kukulcán, and it doesn't include the time it takes to collect your luggage or meet up with your driver.

Yes. This is a door-to-door service: your driver will pick you up at your terminal's arrivals area and take you straight to the lobby of Secrets The Vine Cancun, with no stops at other hotels and no detours. The hotel is on Retorno del Rey (Km 14.5), a side access road off the boulevard, so you don't need to tell the driver anything special: your driver knows the entrance.

No. Preferred Club is a room category within Secrets The Vine Cancun itself, so your destination is the same hotel and the transfer drops you off at the same entrance. Once you're in the lobby, hotel staff will direct you based on your room type.

Secrets The Vine Cancun is an adults-only resort, so it doesn't accept guests who are minors. That's a hotel rule, not a transfer rule: if you're traveling with kids, we recommend looking at other lodging options before booking transportation.

No. Your transfer goes straight from the airport to the hotel, with no commercial stops along the way. If you need to make a specific stop, let us know in the comments section when you book and we'll see what we can do depending on availability. For security reasons, and to avoid delays or unregistered passengers getting in, you can't ask the driver to stop once the trip is underway.

We track your flight in real time and adjust your pickup time at no extra charge. If your flight is delayed, your driver will wait up to 2 hours after landing (this window doesn't cover the time it takes to collect your luggage or clear customs); after that, the service is considered a no-show. If your flight is canceled, we'll reschedule your transfer as soon as you reach out to us right away through one of our official channels with your new flight details. For operational reasons, please let us know as early as you can.

After collecting your luggage, head to the paid transportation area for your terminal; our uniformed staff will be waiting there with a sign with your name. At Terminal 4, exit through the door on the left side of the hallway to reach that area.

Heads up for scams: it's common at the airport for people not affiliated with Go Visit Cancun (from other transportation companies, taxi drivers, or others trying to sell rides) to approach travelers posing as official agents, or pretending to call our company, to say your transfer will take 2 hours or more, that we're always late, or that we won't show up — and then offer their own service, claiming Go Visit Cancun will reimburse the cost. That's false: we don't have staff roaming the airport's common areas, and we never contact you through third parties. If anyone tells you we won't show up or that we're running late, ignore them and contact us directly at the phone number or WhatsApp on your booking confirmation to check your vehicle's real status before accepting any alternative.

We recommend arriving at the terminal at least 3 hours before international flights and 2 hours before domestic flights, to allow time for check-in, security screening, and any unexpected delays on the ride from Km 14.5. If you need a tighter window, you can request it, but any resulting delay will be your responsibility.

This is a 100% private service: your vehicle travels exclusively for your group, with no stops to pick up other passengers. You'll go straight from the terminal to Secrets The Vine Cancun, or from the hotel back to the terminal, with no layovers.