There are four ways to experience JOYÀ. All of them include admission to the same show; what changes is where you sit, what you eat, and the extras. You’ll find the price for each one in the booking box.
| Experience | Seating | Food | Drinks | Best for |
|---|---|---|---|---|
| Show Only Experience | General | Not included (cash bar) | Not included | Seeing the show on a tighter budget |
| Premium Seats + Canapés + Souvenir | Premium | 7 gourmet canapés | Half bottle of JOYÀ’s exclusive champagne | Celebrations and couples who don’t want a full dinner |
| Dinner & Show Experience | Premium | 3-course dinner | Half bottle of champagne per person | Experiencing JOYÀ the way it was meant to be |
| VIP Dinner & Show Experience | Best seats in the house | 3-course dinner | Welcome cocktail + unlimited champagne during dinner | Special occasions and the full experience |
Our pick: if it’s your first time, the Dinner & Show Experience best captures what makes JOYÀ unique. The VIP option adds early access, a cocktail in the VIP lounge, and unlimited champagne, and it’s worth it if you’re celebrating something special.
The Cirque du Soleil Theatre is located at Vidanta Riviera Maya, at Km 48 on Federal Highway 307 between Cancun and Playa del Carmen: about 25 minutes from Playa del Carmen and roughly an hour from the Cancun Hotel Zone. Since the show ends at night, it’s a good idea to have your ride back sorted out before you go.
Round-trip transportation with Go Visit Cancun: we pick you up at your hotel or meeting point and drive you back after the show, so you don’t have to hunt for a taxi late at night. You can add this service by contacting us through our official channels.
Driving yourself: the theatre offers free parking exclusively for show and restaurant guests.
Arrival: we recommend arriving at least 30 minutes early (earlier if you’ve booked dinner or the VIP experience).
Prelude and dinner (dinner experiences): starts about an hour before showtime, with live music.
Show: 80 minutes, no intermission.
Return: straight back to your hotel if you booked transportation.
Premium seats with a great view of the stage.
Seven gourmet canapés.
A half bottle of Cirque du Soleil JOYÀ’s exclusive champagne, served in a collectible glass you get to take home.
Premium seats.
Three-course gourmet dinner.
Half bottle of champagne per person.
Early theatre access and a welcome cocktail in the VIP lounge.
Three-course dinner with live music.
Unlimited champagne during dinner.
Round-trip transportation (available for an additional fee; book it by calling us at +52 998 849 4911 or messaging us on WhatsApp ).
Food and drinks with the Show Only Experience (available for purchase at the theatre bar).
Souvenir photos.
Drinks and extras not included in your chosen experience.
Your booking confirmation (printed or on your phone).
A government-issued photo ID: you’ll need it to be served alcohol (the legal drinking age in Mexico is 18).
Smart casual attire: flip-flops and beach shorts are not allowed.
A sweater or light jacket: the A/C inside the theatre tends to run cold.
Bug spray: the theatre is right in the middle of the jungle.
Cash or a card for extras and souvenirs.
Kids: children ages 3 and up need a ticket, and the child rate applies to ages 3 to 12. Children under 3 are not permitted, due to the show’s length with no intermission, the loud music, and the flashing lights.
Special diets: vegetarian, vegan, and gluten-free options are available. If you have any food allergies, mention them in the comments when you book and let your server know when you arrive.
Changes and cancellations: tickets must be purchased at least one day in advance. All sales are final: no refunds or date changes.
Taxes and tips: prices include taxes and gratuity.
Photos and video: before the show, you’re welcome to take photos and video during the live music prelude. During the show, photos and video are strictly prohibited for safety and copyright reasons. Professional photographers take pictures in designated areas before and after the show, and you can purchase them once the performance ends.
At the Cirque du Soleil Theatre, a venue built specifically for the show at Vidanta Riviera Maya, at Km 48 on Federal Highway 307 between Cancun and Playa del Carmen. It’s about 25 minutes from Playa del Carmen and roughly an hour from the Cancun Hotel Zone.
The show runs 80 minutes with no intermission. If you choose a dinner experience, add about an hour for dinner and the live music prelude, for a total of roughly 2 hours and 20 minutes.
If it’s your first time, the Dinner & Show Experience best captures what makes JOYÀ unique, since dinner is part of the show. Show Only is the most affordable option; Premium Seats + Canapés is a middle ground that works well for celebrations; and VIP adds early access, a welcome cocktail, and unlimited champagne.
Yes, it’s a family-friendly show for ages 3 and up. Children 3 and older need a ticket, and the child rate applies to ages 3 to 12. Children under 3 are not permitted: the show runs 80 minutes without a break and features loud music and flashing lights.
The story is told mainly through music, acrobatics, and movement, so you can follow along no matter what language you speak. Some of the dialogue is in Spanish.
No. Ticket prices already include taxes and gratuity, so you don’t need to tip your server on top of the price you paid.
The theatre is about an hour’s drive from the Cancun Hotel Zone and about 25 minutes from Playa del Carmen. Since the show ends at night, we recommend booking round-trip transportation so you don’t have to look for a ride back.
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